Repair & Cleaning Services


NEED REPAIR OR CLEANING?

ORA-C pieces are handmade and therefore to be handled with care. If your jewelry needs a bit of love after it underwent damages or major tarnishing due to wear and exposure to the elements, I will be happy to help you maintain your piece as long as possible.

For repair services or any other maintenance questions please contact me directly at caro@ora-c.com. Note that to be repaired or cleaned all pieces are to be mailed to the ORA-C studio in Montreal, Canada. You will be responsible for the shipping cost of the first shipping, however the shipping cost of mailing the pieces back to you will be on us! The cost of the maintenance service if any will be determined on a case by case basis.

 

SHIPPING TO ORA-C

When shipping back to ORA-C, please AVOID using UPS or Fedex. Local services such as USPS or Canada Post are more affordable and usually 100% reliable. When shipping from the US or internationally, ALWAYS mention in your customs form that your reason of export is "RETURN" or "REPAIR" (not "sale of good"). That will avoid unnecessary customs fees on my end to receive your piece, and therefore provide you with a smooth and hassle-free service.